1. Return Window

We want you to be completely satisfied with your purchase. If you're not happy for any reason, you may return eligible items within 14 days of delivery.

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2. Eligibility for Returns

To qualify for a return, the item must:

• Be in original condition: unused, unwashed, and undamaged

• Be returned in the original packaging, including tags, accessories, or free gifts (if any)

• Include proof of purchase (order number or receipt)

Note: Certain items may be non-returnable, such as:

• Personalized or custom-made products

• Gift cards

• Clearance or final sale items

• Perishable or hygiene-related items (if applicable)

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3. How to Request a Return

1. Email us at support@spstore4u.com with your order number and reason for the return.

2. We’ll provide return instructions and, if applicable, a return shipping label.

3. Ship the item back within 7 days of receiving return instructions.

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4. Return Shipping

• Customers are responsible for return shipping costs unless the item was defective, damaged, or sent in error.

• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

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5. Refunds

• Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

• If approved, your refund will be processed back to your original payment method within 5–10 business days.

Please note:

• Original shipping charges (if any) are non-refundable.

• If your return is rejected (e.g., due to signs of use), we may send the item back to you.

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6. Exchanges

We do not offer direct exchanges. If you need a different size or color, please return the item for a refund and place a new order.

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7. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos. We’ll replace the item or issue a full refund at no extra cost.

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8. Contact Us

For any return-related questions, reach out to us:

📧 Email: support@spstore4u.com
📍 SP STORE4U LLC
30 N Gould St Ste R, Sheridan, WY 82801